Enphase Envoy Manuel d'utilisateur télécharger pdf (Page 4)

140-00044 Rev 01

View System Performance in Enlighten

If you have not done so already, log in to

Enlighten to view site data.

Build the Virtual Array in Enlighten

• Log in to Enlighten.

• Use Array Builder to create the virtual array

using the installation map as your reference.

• To see the Array Builder demo, go to

http://enphase.com/support/videos.

Refer to the Enphase microinverter

installation and operation manual for

information on microinverter installation

and commissioning.

Troubleshooting

Internet Connection Issue

If, after 15 minutes, you see -Web instead of +Web,

make sure that the broadband router is operational.

Check that other devices at the site can access the

Internet.

If the broadband router is operational, press and

hold the Envoy menu button. Release the button

when the LCD displays Get New IP Address. Wait

for 15 minutes.

If this fails, unplug the Envoy, wait for 20 seconds,

and plug it back in. Wait 15 minutes for connection.

Device Detection Slow

If, after 30 minutes (longer for large installations),

the device count shown is lower than the number

of microinverters installed, or if the number of bars

is between zero and two, relocate the Envoy to the

power outlet closest to the load center.

Device Detection Stalled

If the number of bars is three or more, but the Envoy

has not detected all of the installed microinverters

within 60 minutes (longer for large installations),

contact Enphase Customer Support.

Power Line Communication Level is Low

If the number of bars is fewer than two as a result of

a communication check, relocate the Envoy to the

AC outlet closest to the load center. (You may also

need to use power line communication bridges if the

load center is remote from the router).

Enphase Energy Customer Support: support@enphaseenergy.com

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Enphase Envoy Manuel d'utilisateur Page 4

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